Frequently asked questions

After approving the partnership and signing the contract, you provide the property documents: commercial registration, tourism authority licence and municipality licence. We then register your property and email you your username and password so you can complete your unit details and start receiving bookings.

Reach us from the contact page and register your property details — our team will prepare your account so you can enjoy the best booking management experience.

A complete system for hotels, furnished apartments and chalets — easy to use, quick to start with, giving management full control over every rental stage with flexible options. Read more on the system page.

Yes — the system works fully on mobile, so owners can follow their property with detailed income and occupancy reports any time, from anywhere.

A service based on standalone kiosks that perform reception tasks automatically, with no direct staff involvement: booking, check-in, extension and check-out — through a simple interface with voice guidance. Full details on the kiosk page.

The guest enters the booking details, checks the room rate and picks a room, presents an ID or passport to the reader, pays electronically, then receives the room key card instantly — every step voice-guided.

Yes, according to the hotel's policy: the guest enters the booking details, selects cancel from the menu, confirms — and the kiosk completes the process and refunds according to the property's cancellation policy.

Yes — it supports Shomoos (paid service) to transfer guest data to the competent authorities, tourism monitoring, a monthly report compatible with Balady, plus e-invoicing integration.

Support is available around the clock, all week — message us from the contact form, call +966 11 472 1000, or chat on WhatsApp at +966 55 762 7292.