What is the hotel self check-in service?

A service based on standalone kiosks that perform reception tasks automatically without direct staff involvement — guests book, check in, extend and check out through a simple interface with voice guidance.

How does the self check-in process work?

The guest enters their booking details, checks the room rate, presents their ID to the passport reader, pays electronically, and the kiosk issues the room key card — every step with voice guidance.

Can guests cancel a room booking at the kiosk?

Yes. Depending on the hotel's policy, the guest enters the booking details, selects cancel, confirms, and the kiosk completes the process and refunds according to the property's cancellation policy.

Self check-in kiosk CITY2DAY

Your front desk.
In one kiosk.

Give your guests an easier arrival, from booking to collecting their room key. One kiosk handles check-in, payment, stay extensions and check-out, with integration into your hotel management system.

Arabic & English interface
Step-by-step voice guidance
Passport & ID scanning
Card payment & room keys

Request your kiosk All kiosk features

Explore the guest journey

What is it?

A fully automated front desk, one touch away

City2Day's self check-in service is one of hospitality's latest innovations: standalone kiosks that perform reception tasks automatically, without direct involvement from hotel staff.

Each kiosk offers a simple interface where guests complete booking, check-in, extension and check-out with ease. It packs a touch screen, camera, passport/ID reader, card payment terminal and room-key dispenser — all in one elegant unit that integrates with your hotel systems through the City2Day platform.

How it works

The guest journey in six simple steps

From arrival to receiving the room key — every step automated, with voice guidance.

Booking & registration

The guest enters their booking details at the kiosk and the booking is confirmed and registered automatically — or a new booking is created on the spot.

Room rate

The kiosk clearly shows the room rate and available options, making room selection completely smooth.

Identity verification

The guest presents their ID or passport to the reader, and their details — and their companions' — are registered automatically and accurately.

Automatic payment

The guest pays the required fees at the kiosk using credit cards or the available electronic payment methods.

Room key issued

Once registration is complete, the kiosk issues the room card instantly and the guest heads straight to their room.

Voice guidance

A voice guide walks the guest through each step, so they complete their check-in entirely on their own.

From our partners' lobbies

Watch the kiosk in real use

Real footage from a partner hotel lobby — a guest completes his own check-in in minutes: choosing the room, ID reading, payment, and receiving the key.

And after check-in? The guest goes straight to the room with the issued card. If any help is needed, reception and technical support remain available around the clock.

Request a live demo

Service benefits

Why your property needs the kiosk

Saves time & effort

Arrivals and departures completed in seconds instead of front-desk queues.

No more crowding

Absorbs peak-hour pressure and spreads guests smoothly between kiosk and counter.

Full control

Complete control over rental stages: payment, electronic contracts, and flexible options.

Fast to use

Extension and check-out in just three steps, completed in seconds.

Why City2Day encourages self check-in kiosks

Hotels can place clear instruction boards next to the kiosk to guarantee a smooth guest experience.
City2Day provides round-the-clock technical support to help guests with any issue during use.
The kiosk collects guest feedback about the experience, which is used to keep improving the service.
Guests can cancel a booking at the kiosk itself, with automatic refunds according to the property's cancellation policy.